Rental Agreement and Terms and Conditions

The equipment to be rented ("Equipment") is identified in the Renter’s rental request, order confirmation, final invoice, delivery confirmation, or other booking documentation issued by the Company, which documents are incorporated into this Agreement for the applicable rental.

Equipment appearance, colors, dimensions, styles, or accessories may vary slightly from photographs or marketing materials displayed on the Company’s website, social media pages, or advertisements.

Rental charges are based on the agreed rental start and return date and time shown in the applicable booking documentation. Unless otherwise disclosed for a particular rental, the standard rental period is up to twenty-four (24) hours from the agreed rental start time.

Some items or bundles use block pricing, as disclosed on the catalog and booking documentation. A full block price is charged for each started block, even if the selected rental period is shorter. For example, a 14-day block is charged once for 1–14 days, twice for more than 14 days through 28 days, and again for each additional started block. Paying for a block does not reserve Equipment beyond the agreed return time, and returning early does not reduce the block charge.

Tiered pricing applies the qualifying duration discount to the rental charge for that item or bundle. Consumable add-ons are charged once at their stated sale price and are not refundable rental deposits. Any promo or approved staff discount is applied to eligible merchandise before applicable tax, as disclosed before payment; security deposits and delivery fees are excluded from merchandise discounts.

The Renter may request a rental period longer than twenty-four (24) hours. Any planned time beyond the included rental period may be subject to an Extended Rental Fee or an additional full rental-day charge as disclosed before the rental request or extension is confirmed.

Customer pickup and return are available at no additional charge unless otherwise stated. Delivery and retrieval services are available only for eligible carts and may be subject to additional fees. Games or moving totes alone are pickup-only; a cart containing a delivery-eligible table/chair or equipment rental may include those items in the delivery. Other item-specific eligibility is disclosed in the catalog or booking documentation. Delivery is subject to Company approval.

Delivery requests require a delivery address. Staff reviews one-way driving mileage from the Company’s origin and confirms a calculated, overridden, or waived delivery fee before payment. Changing the delivery address may require a new mileage review and revised fee. Delivery fees and their tax treatment are shown in the applicable booking documentation.

Specific pickup, delivery, return, or retrieval times are not guaranteed unless confirmed by the Company. Any approved variation will be reflected in the applicable booking documentation or other written communication.

Equipment must be returned or made available for retrieval by the agreed return date and time shown in the applicable booking documentation. If Equipment is returned or made available after the agreed return time, the Company may assess a late-return fee. The amount of any late-return fee for the applicable rental is determined by the Company and may be disclosed in the booking documentation or other written communication. The Company may reduce or waive a late-return fee in its discretion, subject to applicable law.

If Equipment remains unreturned or unavailable for retrieval after the Company’s applicable close-of-business cutoff, the Company may assess an additional full rental-day charge at the applicable rental rate. Additional rental-day charges may continue for each additional rental period that the Equipment remains unreturned, subject to the Company’s right to pursue recovery, replacement costs, or other remedies under this Agreement.

Approved extensions requested in advance are separate from late returns and are subject to Equipment availability. An extension may be subject to an Extended Rental Fee or additional rental-day charges disclosed before staff approval. For block-priced rentals, extending within an already charged block adds no rental charge; crossing a block boundary charges the newly started block at the reserved block price. All extensions require Company approval and available inventory. Once approved, the new return time and any extension balance are recorded for the rental; the Renter remains responsible for required payment, including if a payment attempt fails.

For block-priced rentals, the daily rate used for the snapshotted late-return percentage or additional-day policy is the reserved block price divided by the reserved number of days per block. Late-return charges are separate from approved extension charges and may be applied or waived by staff.

For purposes of this Agreement, the applicable agreed return time, late-return policy, close-of-business cutoff, and approved extension terms are those shown in the Renter’s booking documentation or otherwise communicated by the Company for the applicable rental.

If Equipment is not returned within seventy-two (72) hours after the agreed return date and time and is deemed lost or unrecoverable, the Renter may be responsible for the full replacement cost of the Equipment, together with other amounts permitted under this Agreement.

The Renter assumes all risks and responsibilities associated with the use, operation, possession, setup, and supervision of the Equipment. The Company is not responsible for injury, damage, or failure resulting from improper use or failure to follow provided instructions.

The Company, its owners, employees, and agents shall not be held liable for injuries, damages, losses, delays, spoiled food products, event interruptions, or other issues arising from the use or misuse of the Equipment, regardless of cause, except to the extent caused by the Company’s gross negligence or willful misconduct.

To the extent permitted by law, the Company’s liability shall not exceed the total rental fees paid by the Renter for the applicable rental. The Company shall not be liable for incidental, indirect, or consequential damages.

The Renter agrees to indemnify, defend, and hold harmless the Company, its owners, employees, and agents from claims, damages, losses, liabilities, or legal expenses, including reasonable attorney fees, arising from the Renter’s possession, use, misuse, setup, operation, or supervision of the Equipment, including claims involving injury or property damage, except to the extent prohibited by applicable law.

The Renter acknowledges that Equipment is provided in good working order based on the Company’s pre-rental inspection. Any damage, defect, missing item, or concern apparent upon receipt must be reported to the Company within one (1) hour after pickup or delivery.

Failure to timely report an apparent issue may constitute acceptance of the Equipment as received, subject to applicable law. Except as expressly stated in this Agreement, Equipment is rented "as-is" without warranties of any kind, whether express or implied, to the extent permitted by law.

Equipment shall not be used inconsistently with its intended purpose, in unlawful activities, or under unsafe conditions. Unsafe conditions include extreme weather, inadequate supervision, or unauthorized modification of Equipment.

If Equipment is used in the presence of minors, the Renter is responsible for appropriate adult supervision at all times.

The Renter may not relocate, sublease, loan, transfer, or permit possession of Equipment by a third party, or move Equipment to a location other than the agreed event/use location, without prior written consent from the Company.

The Company does not prepare, cook, handle, or serve food. Any food products, ingredients, supplies, or consumables provided by the Company are limited to pre-packaged, factory-sealed items unless otherwise expressly stated.

The Renter is responsible for safe handling, preparation, storage, and serving of food, beverages, condiments, toppings, and consumables used with rented Equipment. The Company assumes no responsibility for foodborne illness, allergic reactions, contamination, spoilage, improper preparation, or improper storage.

Concession and food-related Equipment must be returned reasonably clean and free of excessive food debris, grease, residue, oils, syrups, or burnt material. Excessive cleaning or repair may result in additional charges. Unapproved materials, oils, flavorings, chemicals, or cleaning products may not be used in or on Equipment.

The Renter is responsible for safe handling, setup, transportation, operation, and supervision of Equipment and for ensuring that anyone using Equipment is capable of doing so safely and in accordance with instructions.

Unless otherwise agreed in writing, the Renter is responsible for necessary fuel, electrical power, batteries, extension cords, generators, water access, utilities, and consumable materials. Materials supplied by the Company may result in additional charges.

Equipment must be returned in the same condition as received, ordinary wear and tear excepted, and free of excessive dirt, debris, mud, food waste, adhesives, paint, concrete, chemicals, bodily fluids, or other substances requiring extended cleaning or repair.

The Renter may not alter, modify, paint, disassemble, tamper with, or remove safety devices or labels from Equipment.

The Renter is responsible for monitoring weather and environmental conditions. Equipment may not be used in unsafe conditions, including excessive wind, flooding, lightning, heavy rain, or other conditions that could damage Equipment or create an unsafe operating environment. The Company may refuse delivery, cancel, or require early return when unsafe conditions exist.

If rented Equipment becomes unavailable because of damage, a prior rental, transportation issues, or circumstances beyond the Company’s control, the Company may provide reasonably comparable substitute Equipment when available. If no suitable substitute is available, the Company’s liability is limited to refunding amounts paid for the unavailable Equipment.

The Renter must ensure Equipment remains accessible for scheduled retrieval or return. Restricted access, locked gates, unsafe conditions, missing personnel, animals, or other conditions preventing retrieval may result in additional service or rental charges.

Damage caused by abuse, misuse, neglect, improper transportation, improper loading, unauthorized relocation, pets, animals, livestock, wildlife, or use outside the manufacturer’s intended purpose is not ordinary wear and tear.

Unless approved in writing, Equipment may not be used for commercial subcontracting, construction operations, paid third-party services, or purposes materially different from those disclosed for the rental.

The Renter is financially responsible for damage, loss, theft, excessive cleaning, missing items, late-return charges, additional rental-day charges, and repair or replacement costs beyond ordinary wear and tear to the extent permitted under this Agreement and applicable law.

The Company may apply some or all of the security deposit toward reasonable cleaning, repair, replacement, recovery, late-return, additional rental-day, or other authorized charges arising from the rental. If the amount properly owed is less than the security deposit, only the amount properly owed will be retained and the remaining deposit balance will be refunded. If the amount properly owed exceeds the available security deposit, the Renter remains responsible for the unpaid balance.

Any balance remaining after application of the security deposit may be charged to an authorized saved payment method or separately invoiced as permitted under this Agreement. The Company will provide an itemized accounting, invoice, receipt, or other documentation describing amounts retained or charged.

For cleaning, repair, replacement, loss, or similar post-rental charges, the Company will provide an itemized accounting or invoice describing the amounts assessed. When reasonably practicable, this will be provided within five (5) business days after return of the Equipment or determination of loss.

The Renter authorizes the Company and its payment processor to retain a payment method associated with the applicable rental when the Renter has provided the required consent through the payment process. The Renter further authorizes the Company to initiate one-time, off-session charges to that saved payment method for amounts that become due under this Agreement after the original payment, including documented late-return fees, additional rental-day charges, excessive cleaning charges, repair costs, replacement costs, recovery or retrieval charges, and other unpaid amounts arising from the applicable rental.

Approved extensions may require the Renter to complete a separate payment link. Staff approval records the revised return time and any extension amount due. Unpaid or failed collection does not erase an approved extension balance.

The amount of any later charge will be determined from the actual fee, loss, repair, replacement, service, or other amount permitted under this Agreement and documented for the applicable rental. These charges are not recurring subscription charges. The Company will provide notice, an invoice, receipt, itemized accounting, or other documentation describing the amount charged.

A saved payment method does not guarantee that a later charge will be approved by the card issuer or payment provider. If a later charge is declined or requires additional customer authentication, the Renter remains responsible for the amount due and agrees to complete any reasonable payment or authentication step requested by the Company or payment processor.

Nothing in this section authorizes the Company to charge amounts not permitted by this Agreement or applicable law.

Submitting a rental request does not guarantee availability and does not create a confirmed booking. After reviewing a request, the Company may approve or decline it. If approved, the Company may issue a final invoice or secure payment link through its payment processor.

Submitting a request creates a temporary inventory hold, not a confirmed reservation. Holds may expire or be released if the request is declined, cancelled, or not paid within the applicable window. A staff-created reservation may require the Renter to complete contact details and accept this Agreement through a secure, revision-specific completion link before payment. Changes may require a replacement link.

Unless the Company expressly agrees otherwise in writing, the reservation is not fully booked until the required payment has been paid in full. The payment may include rental charges, applicable taxes, the refundable security deposit, and any agreed delivery, retrieval, setup, planned extension, or other service charges.

The full security deposit is collected as part of the payment for the booking. After Equipment is returned or retrieved and inspected, the Company may refund the security deposit in full, refund it in part, or retain some or all of it for amounts properly chargeable under this Agreement, including documented late-return or additional rental-day charges. Any remaining refundable balance will generally be initiated within five to seven (5-7) business days after return and inspection. The Renter’s financial institution or payment processor may require additional time to post the refund.

If an approved payment request is not paid by its stated due date, including any deadline shown on the payment link or invoice, the Company may cancel the reservation or proposed extension and release the Equipment for other rentals.

Cancellations by the Renter must be made in writing. Unless different cancellation terms are disclosed and agreed to for a particular rental:

• Seven (7) or more days before the scheduled rental start: the security deposit will be fully refundable. • Three (3) through six (6) days before the scheduled rental start: fifty percent (50%) of the security deposit will be refundable. • Two (2) days or less before the scheduled rental start: the security deposit is non-refundable.

If the Renter cancels before pickup, delivery, setup, or other performance has begun, rental charges and unperformed service charges will generally be refunded, subject to any expressly disclosed non-refundable charges and any payment-processing or transaction fees that the Company is legally permitted to retain or deduct.

Delivery, setup, retrieval, or other service charges are non-refundable once the applicable service has occurred or is in progress.

If the Company cancels because of unsafe weather, Equipment safety concerns, or circumstances beyond its control that prevent safe delivery or operation, the Renter will receive a refund of amounts paid for the cancelled rental, including the security deposit, except as otherwise agreed for a rescheduled rental. The Company may offer rescheduling subject to Equipment availability.

The Company is not responsible for delays, cancellations, or damages caused by events beyond its reasonable control, including acts of God, weather, government restrictions, transportation interruptions, labor shortages, equipment failures, or other unforeseen circumstances.

This Agreement shall be governed by the laws of the state in which the Company is registered, without regard to conflict-of-law principles. Any dispute arising from this Agreement shall be brought in a court of competent jurisdiction within the Company’s applicable jurisdiction, subject to any rights or venue requirements that cannot lawfully be waived.

To the extent permitted by applicable law, the prevailing party in a dispute or collection action may recover reasonable attorney fees, court costs, and collection expenses.

This Agreement applies to the specific rental request with which it is accepted. Acceptance of this Agreement for one rental does not, by itself, constitute acceptance of a later version of the Agreement or automatically govern a later rental request.

The Company may update these Terms and Conditions from time to time. The version presented to and accepted by the Renter when submitting the applicable rental request will govern that rental, unless the parties later agree in writing to a modification.

The Renter agrees that electronic acceptance, including selecting an acknowledgement checkbox and submitting the rental request, constitutes the Renter’s acceptance of this Agreement for the applicable rental. The Company may retain an electronic record of the accepted Agreement version, acceptance date and time, and associated rental request.

If the Renter is an entity or organization, the individual accepting this Agreement represents that the individual has authority to bind the entity. The entity shall be deemed the Renter and shall be responsible for the obligations under this Agreement.

The Renter grants the Company permission to use photographs or videos taken during the rental period for marketing or promotional purposes unless the Renter requests otherwise in writing.

By accepting these Terms and Conditions, the Renter acknowledges having read, understood, and agreed to all terms contained in this Agreement.

If any provision of this Agreement is found invalid or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.