FAQ

Helpful answers, without the fine-print maze.

Start here for an overview of the rental process. Your request, payment, and applicable terms are confirmed before the reservation is finalized.

How does block pricing work?

Block-priced items and bundles charge the stated price for each started block. A 14-day block costs the same for 1–14 days; more than 14 days starts a second block. You still choose your actual pickup and return dates. Extensions require approval and availability; an extension within an already charged block adds no rental charge, while crossing a block boundary adds the next block. Late-return policies still apply after the agreed return time.

How do rental requests work?

Choose your rental dates, add available items to your cart, and submit your contact and fulfillment details. We review the request and temporarily hold the selected inventory. If approved, you receive a secure payment link. Successful payment confirms the reservation.

How is payment handled?

After a request is approved, Unified Asset Rentals sends a secure Stripe payment link. The reservation is confirmed after successful payment. Card details are handled by Stripe and should never be sent by email.

Are security deposits required?

Security deposits are shown with the applicable rental item before you submit your request. When a deposit applies, it is included in the payment total and is resolved after the rental is returned according to the Rental Agreement.

Is delivery available?

Delivery is available for eligible carts within our local service area around San Tan Valley and Queen Creek. Games or moving totes alone are pickup-only. Adding an eligible table/chair or equipment rental allows delivery for the whole cart. Nearby locations can be reviewed individually. Any delivery pricing or special delivery details are confirmed before payment.

Is every item always available?

No. Inventory is limited and availability depends on the requested dates and existing reservations. The catalog lets you check date-based availability before submitting your request.

What is the cancellation policy?

Cancellation and refund terms are governed by the Rental Agreement version accepted with your rental request. Contact Unified Asset Rentals as soon as possible if you need to cancel or change a reservation.

Do I need a customer account?

No. Customer accounts are not required. You can request a rental, receive payment and confirmation emails, and complete the rental without creating an account.